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Royal Mail to cut up to 2,500 head office and support jobs by end of next year – business live | Business

Royal Mail to cut 2,500 head office and support jobs by end 2027

Royal Mail plans to cut up to 2,500 jobs by the end of next year, as it struggles with a slump in letters being sent and seeks to compete in the cutthroat parcel delivery market.

To simplify its processes and save money, Royal has carried out a review of its head office and support functions, and will reduce them by “up to 2,500” – less than 2% of its workforce of more than 131,000 people, it said.

The company, owned since April 2025 by the Czech billionaire Daniel Křetínský, hopes to achieve the reductions through “natural attrition” (people leaving anyway) and voluntary redundancies, without the need for compulsory redundancies.

It stressed that its frontline roles in delivery and processing, including posties and drivers, will not be affected.

Royal Mail said it needs to adapt to a rapidly-changing market: Letter volumes have declined by more than 70% since their peak, whilst customer demand for faster and more convenient parcel delivery services continues to grow.

Royal Mail has briefed its unions, the Communication Workers Union (CWU) and Unite CMA, on the proposals and formal consultation with both unions is now underway.

Alistair Cochrane, the chief executive, said:

double quotation markWe have been working hard to reduce costs and simplify processes across all areas of the business as we transform to win in a very competitive market. These proposed changes remove duplication and allow us to invest further in the service we deliver for our customers.

We are committed to treating everyone fairly and respectfully throughout this process, working closely with our trade unions. The proposed changes will not be easy, but they are an important part of building a stronger, simpler and future-ready Royal Mail for our customers and colleagues.

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