Millions of households could be paying more than they need to for essential services because they have not claimed little-known discounts on their water, broadband and phone bills.
Consumer groups and regulators have warned that take-up of so-called social tariffs remains far below the number of people believed to be eligible. The schemes, available to many people receiving benefits such as Universal Credit and Pension Credit, offer reduced bills for essential services rather than short-term promotional deals.
Campaigners say awareness remains a major problem, with many struggling households only discovering the discounts after they have fallen behind on payments.
Citizens Advice has highlighted low awareness of social tariffs among eligible consumers, while the Consumer Council for Water (CCW) has called for more customers to take advantage of support available from water companies.
Every water company in England and Wales now operates a social tariff scheme, although eligibility criteria and the level of support vary between suppliers.
CCW, the statutory consumer watchdog for the sector, says millions of households have already benefited from reduced water bills through these schemes.
Broadband and phone customers may also be entitled to lower-cost packages. Telecoms regulator Ofcom publishes details of social tariffs offered by major providers and allows eligible customers to switch to them without paying exit penalties.
The discounts are designed to help lower-income households stay connected while reducing the risk of bill arrears. Applying is usually straightforward. Customers typically need to contact their supplier directly and provide evidence that they receive qualifying benefits.
While social tariffs are available for water, broadband and phone services, there is currently no equivalent nationwide social tariff for gas and electricity bills.
Instead, energy companies offer a range of hardship funds and support schemes for customers struggling to pay. Industry body Energy UK says suppliers can often provide assistance, but customers generally need to make contact before debts become unmanageable.
Consumer experts are also urging households to remain vigilant against fraudsters. Scammers frequently target people looking for financial support by sending fake texts, emails and websites claiming to offer rebates or discounts.
Anyone seeking help should contact their provider directly through official channels and avoid responding to unsolicited messages.
Useful sources of information include:
• Citizens Advice.
• Consumer Council for Water (CCW)
• Ofcom social tariffs guide
• MoneyHelper
